FRequently Asked Questions

At Otis & I, each lead is handcrafted with love, combining durability with style to create a product that's as unique as your furry friend. Our leads aren't just tools for walks; they’re designed to celebrate the bond you share with your dog.

Absolutely! We pride ourselves on catering to pooches of all shapes and sizes. While some of our current collar styles might be too narrow for larger dogs, we’re aiming to rapidly expand our designs to cater to all our canine friends; from the tiniest Terriers to the grandest Great Danes.

If you have questions about our the sizes of our products, see our collar size guide, lead size guide or get in touch.

Choosing the right size is crucial for your dog's comfort and safety. We recommend measuring your dog's neck carefully and consulting our collar size guide & leash size guide.

Yes, we love bringing your unique visions to life! Otis & I offers customisation options for both leads and collars. Whether it's a special color, length, or adding a personal touch with your dog's name, we're here to create something that's uniquely yours.

We use only the highest quality materials, chosen for their durability, comfort and style. Our products all use high-quality Paracord or PPM Rope, which are incredibly strong with a breaking strength of 250kg.

Caring for your Otis & I products is simple. We suggest a gentle hand wash with soap and water wiping the products carefully to remove any stubborn dirt. See our full guide to caring for your Otis & I products here.

Booking with Otis & I is easy and stress-free. Simply visit our Rover profile and choose the service that best suits your needs. you can even use our discount code: LAUREG17688.

Of course! Any service booked through our Rover profile is fully insured so you have peace of mind.

The cover includes up to £25,000 in vet care reimbursement and certain out-of-pocket medical costs for 3rd party injuries. You can find more details via Rover.

In the unlikely event of a medical emergency, we have access to 24/7 support through Rover. We'll contact you immediately and follow the emergency care instructions provided at booking. Your pet's safety and well-being are our top priorities.